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Terms and Conditions

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Terms and Conditions

Effective Date: September 1, 2025
Company Name: NTL International Cargo Limited
Business Registration Number: 131166
Physical Address: 5 Gilligan Avenue, Kingston 2
Contact Email: [email protected]
Phone: 876-439-0086
Website: www.ntlintlcargo.com

1. Service Description

1.1 Scope of Services

NTL International Cargo Limited (hereinafter referred to as "the Company") provides the following services:

  • Air Freight: Fast and reliable shipping via air transportation.

  • Sea Freight: Economical shipping via sea transportation.

  • Ground Transportation: Local delivery services across Jamaica.

  • Additional Services: Pickup, delivery, sourcing, and tracking services.

1.2 Service Coverage

Our services cover all parishes in Jamaica. Additional international services may be available upon request.

1.3 Delivery Timeframes

  • Air Freight: Standard delivery within 3–5 business days.

  • Sea Freight: Standard delivery within 10–15 business days.

  • Ground Transportation: Delivery within 1–3 business days, depending on location.

2. Customer Responsibilities

2.1 Packaging

All items must be properly packaged to ensure safe transportation. The customer is responsible for ensuring the packaging meets industry standards.

2.2 Documentation

Customers must provide accurate and complete shipping documentation, including invoices, customs forms, and any other required paperwork.

2.3 Prohibited Items

Customers are prohibited from shipping the following items:

  • Dangerous goods, flammable substances, explosives, and toxic materials.

  • Restricted items under Jamaican law, including counterfeit goods, illegal substances, and firearms.

  • Perishable items or items requiring special handling not agreed upon in advance.

Failure to comply may result in service refusal or legal action.

3. Company Responsibilities

3.1 Handling and Care

The Company will handle all shipments with due care and diligence during transit.

3.2 Delivery Commitments

NTL International Cargo Limited commits to delivering shipments within the standard timeframes specified for each service type. Delays may occur due to factors outside the Company’s control (refer to Section 8).

4. Pricing and Payment

4.1 Fee Structure

  • Air Freight: Rates calculated per pound or volumetric weight.

  • Sea Freight: Rates calculated based on cubic feet or container size.

  • Ground Transportation: Flat or per-mile rates depending on the destination.

4.2 Additional Charges

The following additional charges may apply:

  • Processing Fee: $X per shipment.

  • Service Charges: $X for pickup and delivery.

  • Handling Fees: As applicable for oversized items.

4.3 Payment Terms

  • All payments are to be made upfront unless otherwise agreed in writing.

  • Accepted payment methods: cash, credit card, bank transfer, or other electronic payments.

5. Liability and Insurance

5.1 Liability Limits

The Company's liability for loss or damage to shipments is capped at J$10,000 per shipment, unless additional insurance is purchased by the customer.

5.2 Insurance

Customers may purchase optional insurance to cover the full value of their shipment.

5.3 Claims Process

Damage or loss claims must be submitted in writing within 7 days of delivery. Claims must include proof of value and supporting documentation.

6. Prohibited Items

The following items are strictly prohibited for shipping:

  • Dangerous goods (as defined by IATA, IMO, or Jamaican law).

  • Drugs, narcotics, or any illegal substances.

  • Items restricted by the Jamaican Customs Agency.

NTL International Cargo Limited reserves the right to refuse or dispose of prohibited items without notice.

7. Delivery Terms

7.1 Standard Delivery

Delivery times are estimates and not guaranteed.

7.2 Failed Deliveries

If delivery cannot be completed due to incorrect address or absence of the recipient, the shipment will be returned to the Company’s warehouse. Storage fees of J$500 per day may apply.

8. Force Majeure

The Company shall not be liable for delays or failure to perform due to events beyond its control, including but not limited to:

  • Natural disasters (e.g., hurricanes, earthquakes).

  • Customs clearance delays.

  • Acts of government or regulatory authorities.

  • Strikes or labor disputes.

9. Dispute Resolution

9.1 Complaint Process

Customers may file complaints by emailing [email protected]. The Company will respond within 10 business days.

9.2 Governing Law

These Terms and Conditions are governed by the laws of Jamaica. Any disputes shall be resolved exclusively in the courts of Jamaica.

10. Privacy and Data Protection

All customer information is collected, stored, and used in accordance with Jamaican Privacy Laws. The Company does not share customer data with third parties without consent, except where required by law or for the purpose of completing services.

11. Modification Terms

The Company reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of changes via email or the Company’s website. Continued use of services after modifications constitutes acceptance of the revised Terms.

12. Termination Clauses

The Company reserves the right to terminate accounts or refuse service to customers who violate these Terms and Conditions.

13. Refund Policy

13.1 Refund Requests

Refunds for canceled services must be requested in writing within 7 days of payment.

13.2 Refund Approval

Approved refunds will be processed within 14 business days. Refunds are issued via the original payment method.

Disclaimer:
By using the services of NTL International Cargo Limited, customers acknowledge and agree to these Terms and Conditions. These Terms do not affect statutory rights under Jamaican law.

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